Refund policy
Refund policy
At L’EXIQUÈE, we take pride in providing high-quality skincare products that are safe, effective, and delivered in perfect condition. To ensure a smooth and transparent experience, please read our Return & Refund Policy carefully.
1. No Returns Accepted
We do not accept returns for any products once delivered.
Skincare is a personal-use category, and for hygiene and safety reasons, opened or unopened products cannot be returned.
2. Replacement Only for Damaged Products
We offer replacement only, not refunds.
A replacement is provided only if:
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The product received is damaged, leaked, broken, or defective
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The wrong product has been delivered
If any of the above issues occur, customers must report it within 7 days of delivery.
3. How to Request a Replacement
To request a replacement, customers must contact us via:
📧 Email: contact@lexiquee.com
📞 Phone: +91 84600 05813
Please share:
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Order ID
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Photos/video of the damaged or incorrect product
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Description of the issue
This helps us verify and ensure a quick replacement.
4. Multiple Issues & Compensation
If a customer experiences repeated delivery issues, we may offer:
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A complimentary product (as compensation)
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Priority replacement
However, refunds are not issued under any circumstances.
5. No Shipping Charges for Replacement
Customers do not need to ship the damaged product back.
We handle the replacement process entirely without requiring a return shipment.
6. Non-Returnable in All Cases
L’EXIQUÈE products are non-returnable, including:
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Used or opened products
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Unused but delivered correctly
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Products damaged due to customer handling
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Items purchased during sales, combos, or offers
7. No Refund Policy
We do not offer refunds for any order.
All resolutions will be provided through replacement only.
Need Help?
For support, queries, or replacement requests:
📧 contact@lexiquee.com
📞 +91 84600 05813
We are always here to help you and ensure you have a smooth experience with L’EXIQUÈE.
